Seren Nudge Privacy Policy

This Privacy Policy describes how Seren Tech (Pty) Ltd(“Seren Tech”, “we”, “us”) collects, uses, and protects personal information when you use Seren Nudge or interact with our services.

We are committed to handling personal information responsibly and in accordance with applicable South African law, including the Protection of Personal Information Act, 2013 (POPIA).

1. Information We Collect

We may collect the following categories of information:

• Business Information: Business name, contact person, email address, telephone number, business address, business category, and payment preferences.
• Customer Information: Name, email address, mobile number, order history, order status, collection PIN, and notification preferences.
• Order Information: Menu items ordered, order quantities, order amounts, payment method, order timestamps, and order status.
• Technical Information: Device type, browser type, IP address, and platform usage data.

2. How We Use Information

We use personal information to:

• Process and manage orders between customers and businesses
• Send order notifications and status updates
• Enable secure order collection using collection PINs
• Provide, maintain, and improve Seren Nudge
• Process subscriptions and transaction fees
• Respond to enquiries and provide customer support
• Prevent fraud and ensure platform security
• Comply with legal obligations

3. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Order records are typically retained for operational and tax compliance purposes.

4. Data Security

Seren Nudge uses Firebase Authentication, Cloud Firestore, Firebase Cloud Functions, and HTTPS communication to protect personal information. We implement role-based access controls to limit data access to authorized personnel only.

Seren Tech does not store customer card details. Payment information is handled directly by the business or approved payment providers.

5. Data Sharing

We may share personal information with:

• Participating Businesses: Customer order information is shared with the business fulfilling the order.
• Service Providers: Trusted third-party providers who assist with hosting, communication services, and platform operations.
• Legal Authorities: When required by law or to protect the safety and integrity of the platform.

We do not sell personal information to third parties.

6. Customer Rights

Under POPIA, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of your personal information, subject to certain exceptions.

To exercise these rights, please contact us using the details below. We will respond within a reasonable timeframe and may need to verify your identity before processing certain requests.

7. Third-Party Services

Seren Nudge may integrate with third-party services such as WhatsApp, Yoco, Paystack, and other payment or communication providers. These services have their own privacy policies and terms of service.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted with an updated “Last updated” date. Continued use of the platform after changes take effect constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy, please contact:

Seren Tech (Pty) Ltd
Email: info@serentech.co.za
Website: www.serentech.co.za

These documents are provided for operational and compliance transparency. They may be updated from time to time. For legal questions, contact Seren Tech at info@serentech.co.za.